Frequently Asked Questions
- Ordering & Account Access
- Shipping & Fulfillment
- Returns, Refunds & Replacements
- Subscription Management
- Adding Items & Subscribe & Save
- Loyalty Points
- Store Credits
- Payments & Checkout
- EMAILS & NOTIFICATIONS
- Ordering & Account Access
- Shipping & Fulfillment
- Returns, Refunds & Replacements
- Subscription Management
- Adding Items & Subscribe & Save
- Loyalty Points
- Store Credits
- Payments & Checkout
- EMAILS & NOTIFICATIONS
- Need More Help?
Ordering & Account Access
You can check out as a guest, but creating an account allows you to view order history, manage subscriptions, earn and redeem loyalty points, and use store credits.
Please check your spam or promotions folder. If you still don’t see it, whitelist [email protected] in your email provider. If the issue continues, contact our support team and we’ll assist you.
Yes. Log into your account:
Go to My Account → Addresses to update billing or shipping information
Go to My Account → Payment Methods to add or update a saved card
If changes are needed for an order already placed, email us as soon as possible.
Shipping & Fulfillment
We normally ship orders within 1–2 business days. During high-volume periods—such as holidays or restocks—processing times may be slightly longer.
If the order hasn’t been packed yet, we can update the address. Email us immediately at [email protected] with your correct address.
We do ship internationally to most countries. Shipping normally takes around 16 days and the average cost is between $20-$30 for packages weighing <2lbs and $35-$45 for packages weighing between 2-4 lbs. Please note that this is only an estimate, though. Any customs charges will not be covered by us, and we do not have any say in how much your country charges for customs.
If you have not received your package but the tracking says delivered, please wait a few business days. We have noticed USPS has been marking packages delivered a day or two before the package actually shows up at our customers’ doorsteps. If you don’t see your package in the next few business days, please contact us to let us know the order number for the items you are missing and confirm your address so we can send you a replacement.
Returns, Refunds & Replacements
Yes, we offer a 30-day money-back guarantee on the product price (shipping fees are non-refundable).
Email [email protected] with:
• Your order number
• Photos of the damaged item and packaging
We will replace damaged items.
This is a temporary authorization hold. If the order didn’t complete, the charge will drop off automatically according to your bank’s processing timelines.
Subscription Management
Subscribe & Save gives you recurring deliveries at a discount on your selected schedule, with flexible management options from your account.
Yes. You can add or remove items, switch tiers, adjust quantities, or change your delivery interval anytime under My Account → Subscriptions.
Absolutely. Within My Account → Subscriptions, you can pause, cancel, skip a delivery, or reactivate at any time.
Go to My Account → Payment Methods, add your updated card, then assign it to your active subscription.
Update your address under My Account → Addresses, then click into your subscription and apply the new address to future renewals.
Adding Items & Subscribe & Save
Log into your account
Go to My Account → Subscriptions
Open your active subscription
Select “Add Product”
Choose the item and quantity, then save
You may see optional cart-based offers. These are secure, fully optional, and designed to help you save on commonly paired items.
Yes. You can adjust delivery intervals, quantities, or discount tiers at any time within your subscription settings.
Loyalty Points
When logged in to your account, you earn points on every order. Points are calculated based on order subtotal × $0.50 earning ratio, using the actual product total, including sale prices.
You need 10 points or more to redeem.
1: Log into your account
2: Visit My Account → Loyalty & Rewards
3: Convert points into store credits
4: Apply the available store credit at checkout
You may redeem loyalty-converted store credits if eligibility is met. Some promotions may have stacking restrictions.
Store Credits
Store credits are account balance that can be applied toward purchases. You may receive them by converting loyalty points or through occasional manual credits issued by our team.
1: Log into your account
2: Add items to your cart
3: At checkout, click “Apply Store Credit” if you have available credit
Store credit can not be automatically applied to subscription orders, unless it is on the first order during checkout. Otherwise, we can apply it in the form of a refund for a renewal order. We would just need the order number to apply it to.
Payments & Checkout
We accept all major credit and debit cards processed securely through Authorize.Net.
Common reasons include:
• Incorrect card details
• Bank security blocks
• Insufficient funds
• Temporary network errors during checkout
If an order fails, a temporary authorization hold may appear on your bank account and will drop off automatically.
Please double-check your card details or contact your bank to approve the transaction. You may also try a different card.
EMAILS & NOTIFICATIONS
If you are not receiving order confirmations, subscription notices, or support replies, please check the following:
• Check your spam, junk, and promotions folders
• Search your inbox for [email protected]
• Add [email protected] to your email contacts (whitelist it)
• If using Gmail, drag one of our emails into your Primary tab
If none of this fixes the issue, contact our support team and we’ll help investigate.
Add [email protected] to your email contacts or safe-sender list.
This tells your email provider that our messages are legitimate and prevents them from being filtered out.
Whitelisting is especially helpful for:
• Order confirmations
• Subscription renewal notices
• Payment updates
• Account notifications
• Support replies
Email providers monitor engagement. If you haven’t opened our emails in a while, your inbox may automatically filter or suppress them.
Additionally, our system may automatically pause or unsubscribe inactive addresses to remain compliant with email guidelines and improve deliverability.
This helps ensure time-sensitive messages (like renewal notices or shipping updates) reach customers who actively read them.
If you believe this happened to you, reach out to us at [email protected] and we can restore your subscription to essential email notifications.
Whitelist [email protected]
Open our emails regularly so your provider continues to trust them
Check that you haven’t manually unsubscribed
Make sure your inbox isn’t full
Update your email address in My Account → Account Details if needed
Subscription emails are important because they include:
Renewal reminders
Failed payment notices
Order confirmations
Shipping notifications
Yes.
Unsubscribing from promotional emails does not unsubscribe you from:
Order confirmations
Subscription renewals
Shipping updates
Account-related notifications
If you mistakenly unsubscribed from all emails, contact us and we’ll restore necessary notifications.
- Ordering & Account Access
- Shipping & Fulfillment
- Returns, Refunds & Replacements
- Subscription Management
- Adding Items & Subscribe & Save
- Loyalty Points
- Store Credits
- Payments & Checkout
- EMAILS & NOTIFICATIONS
- Ordering & Account Access
- Shipping & Fulfillment
- Returns, Refunds & Replacements
- Subscription Management
- Adding Items & Subscribe & Save
- Loyalty Points
- Store Credits
- Payments & Checkout
- EMAILS & NOTIFICATIONS
- Need More Help?
Ordering & Account Access
You can check out as a guest, but creating an account allows you to view order history, manage subscriptions, earn and redeem loyalty points, and use store credits.
Please check your spam or promotions folder. If you still don’t see it, whitelist [email protected] in your email provider. If the issue continues, contact our support team and we’ll assist you.
Yes. Log into your account:
Go to My Account → Addresses to update billing or shipping information
Go to My Account → Payment Methods to add or update a saved card
If changes are needed for an order already placed, email us as soon as possible.
Shipping & Fulfillment
We normally ship orders within 1–2 business days. During high-volume periods—such as holidays or restocks—processing times may be slightly longer.
If the order hasn’t been packed yet, we can update the address. Email us immediately at [email protected] with your correct address.
We do ship internationally to most countries. Shipping normally takes around 16 days and the average cost is between $20-$30 for packages weighing <2lbs and $35-$45 for packages weighing between 2-4 lbs. Please note that this is only an estimate, though. Any customs charges will not be covered by us, and we do not have any say in how much your country charges for customs.
If you have not received your package but the tracking says delivered, please wait a few business days. We have noticed USPS has been marking packages delivered a day or two before the package actually shows up at our customers’ doorsteps. If you don’t see your package in the next few business days, please contact us to let us know the order number for the items you are missing and confirm your address so we can send you a replacement.
Returns, Refunds & Replacements
Yes, we offer a 30-day money-back guarantee on the product price (shipping fees are non-refundable).
Email [email protected] with:
• Your order number
• Photos of the damaged item and packaging
We will replace damaged items.
This is a temporary authorization hold. If the order didn’t complete, the charge will drop off automatically according to your bank’s processing timelines.
Subscription Management
Subscribe & Save gives you recurring deliveries at a discount on your selected schedule, with flexible management options from your account.
Yes. You can add or remove items, switch tiers, adjust quantities, or change your delivery interval anytime under My Account → Subscriptions.
Absolutely. Within My Account → Subscriptions, you can pause, cancel, skip a delivery, or reactivate at any time.
Go to My Account → Payment Methods, add your updated card, then assign it to your active subscription.
Update your address under My Account → Addresses, then click into your subscription and apply the new address to future renewals.
Adding Items & Subscribe & Save
Log into your account
Go to My Account → Subscriptions
Open your active subscription
Select “Add Product”
Choose the item and quantity, then save
You may see optional cart-based offers. These are secure, fully optional, and designed to help you save on commonly paired items.
Yes. You can adjust delivery intervals, quantities, or discount tiers at any time within your subscription settings.
Loyalty Points
When logged in to your account, you earn points on every order. Points are calculated based on order subtotal × $0.50 earning ratio, using the actual product total, including sale prices.
You need 10 points or more to redeem.
1: Log into your account
2: Visit My Account → Loyalty & Rewards
3: Convert points into store credits
4: Apply the available store credit at checkout
You may redeem loyalty-converted store credits if eligibility is met. Some promotions may have stacking restrictions.
Store Credits
Store credits are account balance that can be applied toward purchases. You may receive them by converting loyalty points or through occasional manual credits issued by our team.
1: Log into your account
2: Add items to your cart
3: At checkout, click “Apply Store Credit” if you have available credit
Yes. Store credits may be applied toward subscription purchases and renewals unless a promotion specifically restricts stacking.
Payments & Checkout
We accept all major credit and debit cards processed securely through Authorize.Net.
Common reasons include:
• Incorrect card details
• Bank security blocks
• Insufficient funds
• Temporary network errors during checkout
If an order fails, a temporary authorization hold may appear on your bank account and will drop off automatically.
Please double-check your card details or contact your bank to approve the transaction. You may also try a different card.
EMAILS & NOTIFICATIONS
If you are not receiving order confirmations, subscription notices, or support replies, please check the following:
• Check your spam, junk, and promotions folders
• Search your inbox for [email protected]
• Add [email protected] to your email contacts (whitelist it)
• If using Gmail, drag one of our emails into your Primary tab
If none of this fixes the issue, contact our support team and we’ll help investigate.
Add [email protected] to your email contacts or safe-sender list.
This tells your email provider that our messages are legitimate and prevents them from being filtered out.
Whitelisting is especially helpful for:
• Order confirmations
• Subscription renewal notices
• Payment updates
• Account notifications
• Support replies
Email providers monitor engagement. If you haven’t opened our emails in a while, your inbox may automatically filter or suppress them.
Additionally, our system may automatically pause or unsubscribe inactive addresses to remain compliant with email guidelines and improve deliverability.
This helps ensure time-sensitive messages (like renewal notices or shipping updates) reach customers who actively read them.
If you believe this happened to you, reach out to us at [email protected] and we can restore your subscription to essential email notifications.
Whitelist [email protected]
Open our emails regularly so your provider continues to trust them
Check that you haven’t manually unsubscribed
Make sure your inbox isn’t full
Update your email address in My Account → Account Details if needed
Subscription emails are important because they include:
Renewal reminders
Failed payment notices
Order confirmations
Shipping notifications
Yes.
Unsubscribing from promotional emails does not unsubscribe you from:
Order confirmations
Subscription renewals
Shipping updates
Account-related notifications
If you mistakenly unsubscribed from all emails, contact us and we’ll restore necessary notifications.
Need More Help?
For additional questions, reach us at [email protected].
We’re here to help with orders, subscriptions, account access, and anything else you need.
